March 7,
2016 19759 19759 
Article by Terrance M. Booysen and reviewed by Deon Francis (Partner: Hogan Lovells)
In today’s times, customers are very much aware of their rights. Whether or not a frustrated customer is standing in a long bank or retail outlet queue -- be this in South Africa or even in the bustle of Paris -- one is bound to hear someone shouting “customer service please!”